Hiten is a seasoned industry thought leader dedicated to enhancing the overall citizen experience across the GCC region. He has been instrumental in providing strategic counsel to national leadership on service and product strategy, and he has been pivotal in improving citizen engagement and government service delivery to drive transformative change in the public sector.

As the COO and Co-Founder of Orikami Lab, Hiten has led teams that have delivered multiple innovation-led projects of national strategic importance across digital transformation, governance, service, education, urban infrastructure, transportation, and finance sectors for government entities such as TDRA, ADEO, RTA, DCT, and ECA, among others.

Hiten is passionate about innovation and citizen-centric design within the public sector. He believes that governments have yet to cross the barrier of bureaucracy to provide actual on-the-ground impact.