National Bank of Fujairah | FINANCE

How might we prototype a new mindset?

Orikami Lab Used Human Centered Principles
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TLDR | In Short:
  • Intent

    Stakeholder Interviews CX Readiness Assessment Project Manifesto Existing Data Audit
  • Insights

    Ecosystem Mapping Ethnographic Research Business Process Audits KPI Definition Personas Segmentation & Cohorting
  • Impact

    Ideation Workshop User Journey Mapping
  • Implementation

    Business Process Modelling 360 Testing